Genesys to release valuable new customer research at CC & CM Expo – measures economic value of service to UK companies

* Survey results will show how much poor service actually costs companies* Copies of the UK research available at Call Centre & Customer Management Expo – Birmingham, 22nd and 23rd September 2009, Stand G5Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ..