11/02-08   -   Press releases

Auction house DubLi convenes German e-commerce customer council

The Berlin auction house DubLi calls for the creation an e-commerce customer executive council from March, 2008. It aims to improve the quality of customer service in the e-commerce industry. But website usability should also be a topic for the council, which will be composed of representative consumers from all sixteen federal states.

Moreover, it will include Chief Operations Officer (COO) Dennis Hoffmann and Vice President Michael Hansen as well as leading business experts.
“Consumers from every region, from different professions, young and old are sought after", says DubLi managing director Jesper Sjölund.

The council will meet biannually under the direction of COO Dennis Hoffmann in the German capital, explained the world-wide trading portal. It should familiarize itself with customer perspectives and benefit from their recommendations. Suggested topics will include e-commerce contact, product and service quality and customer service itself, along with future prognosis.

Dennis Hoffmann considers the initiative to be part of DubLis’ campaign for "Trustworthy E-Commerce" –