20/05-09   -   Press releases

Level Platforms Powers Gateway EMEA Managed Services

LPI Level Platforms Inc., the global leader in remote monitoring and management software for solution providers and managed services providers, and Gateway® today announced the launch of a multi-year relationship to bring Managed Services to Partners and Dealers in Europe, Middle East and Africa.

Gateway will integrate its Managed Services into its Business First Partner programme as well as offering the solution through its distribution partners thereby delivering the first comprehensive EMEA-wide managed services solution in the industry.

Gateway Managed Services enables its Partners to deliver efficient IT Services remotely so that their customers can enjoy new value-based services delivered under a monthly services agreement, as opposed to paying larger unpredictable amounts on a less efficient on-site and per event basis. The Gateway Managed Services platform provides a complete toolset that aids in managing the security, reliability and compliance aspects of IT infrastructure, thereby reducing risk to customers’ assets and business operations.

Gateway Business First Partners and Dealers who use Gateway Managed Services to deliver managed IT services to their customers receive many extraordinary benefits:

* Comprehensive tools to introduce new recurring revenue services
* Remote monitoring and automation to dramatically reduce costs of delivery
* Comprehensive real time knowledge of customer asset and application performance to identify new opportunities to improve the customers IT environment
* More satisfied customers based on proactive problem identification and remediation

Gateway Managed Services includes comprehensive reporting on operational status, system performance, IT health, network security, and compliance and asset management that solution providers use in regular consultative business reviews with their customers. The overall impact for customers is a reduced risk and lower cost of owning IT, as well as peace of mind that regulatory and contractual requirements are being managed in addition to allowing internal resources to focus on core business operations.

About Level Platforms

With 3000 Partners in 30 countries, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and midsized end customers through its agentless remote monitoring and management software, Managed Workplace. www.levelplatforms.com.

About Gateway

Gateway is a wholly owned subsidiary of Acer Inc., the world’s third-largest PC company. www.gateway.com.