10/02-10   -   Press releases

Call Recording and Speech Analytics over I6NET VXI* VoiceXML browser and Verbio Technology

In today’s challenging customer contact centre environment, customer service representatives spend the majority of their time dealing with complex and time-consuming calls. So it is ever more critical that they handle these calls according to corporate guidelines. In addition, contact centres across many sectors are dealing with increased regulation, creating the need to monitor potential compliance issues, and resolve these swiftly, before they escalate into serious problems.

These challenges apply to contact centres of every size. The VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres. And, because it is based on an open architecture, it can co-exist easily with your existing contact centre IT infrastructure and others PBX systems. Designed for huge volumes of recordings VXI* VoiceXML browser is able manage intelligent call routing and call recording rules in front of a transfer to ACD or agents. Verbio Speech Analytics will provide phonetic audio search engine allowing you to evaluate up to 100% of your recorded calls by VXI*.

Some features of Verbio Speech Analytics are:

* Key Word Detection
* Silence, Music, Speech Detection
* Speaker Filtering
* Language Detection
* Male/Female Voice Detection
* Age Detection (young, old people, Â…)
* Emotions Detection (sadness, happyness, apathy,Â…)

Some features of VXI* for call recording are:

* VoiceXML over Asterisk Monitor call recording
* CDR database updatable from VoiceXML
* Dynamic VoiceXML smart call routing according to corporate guidelines
* Files recorded in WAV, gsm, mp3Â… and many others Asterisk formats supported

About Verbio
VERBIO is a company based in Barcelona (Spain), specialized in speech technologies, aimed basically at the Spanish, Portuguese and Latin American markets. It designs, develops and sells the range of VERBIO speech technologies and offers professional services specializing in speech, such as technical support, consultancy, tailor-made developments, maintenance and tuning of voice applications.

About I6NET
I6NET Solutions and Technologies Limited is a pan European company specializing in the development of new applications and advanced communication solutions. Its innovative VoiceXML browser and applications technology enables the creation of interactive voice and video IP/3G services to access multi-lingual and dynamic contents.