18/01-11   -   Press releases

How to enhance customer loyalty with real-time convergent billing systems

Paderborn (Germany), 18 January 2011: Operators should be alarmed by hearing that nearly 35% of mobile broadband customers are willing to switch to another service provider. Mobile broadband users’ high disposition to churn is mostly due to poor user experience and low quality of services. This impression is caused by customers expecting better services than they are actually receiving. Orga Systems’ real-time policy control and active mediation solution is integrating between the network and billing system to perform subscriber specific policy and charging decisions. Another key feature enabling a superior end user experience are real-time subscriber notifications.

Enhanced customer loyalty through real-time solutions
Orga Systems’ real-time charging solution unifies advanced charging scenarios for all services across all subscriber segments on one single platform. This enables faster launch of new and differentiating services, attractive mobile broadband offerings, as well as real-time notifications and interaction. In addition to this, real-time convergent billing systems have to provide the flexibility, speed and real-time capabilities required to support new convergent business models. Convergent billing solutions are the only way to eliminate pre and postpaid silos and to quickly and efficiently roll out truly bundled services, up-sell and cross-promote services. This will improve customer experience and therefore customer loyalty at the same time.
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Orga Systems – #1 choice for real-time charging and billing

As the pioneer of GSM prepaid billing, Orga Systems has gained highly qualified expertise in real-time charging and billing.

Orga Systems focuses on real-time based solutions for customer billing and administration in mobile telecommunication services. It sets important milestones for the industry regularly to further expanded its leading position.

Orga Systems’ high-performance database, InCore is currently the fastest data technology worldwide with regards to access speed.

Mobile operators need future-proof billing systems which offer clear service and cost benefits.

The fully convergent real-time billing platform OPSC Gold guarantees their profitable growth.

Please visit http://orga-systems.com for more information.

Orga Systems GmbH
Am Hoppenhof 33
33104 Paderborn

Eva Heumann
Head of Corporate Communication Global
press@orga-systems.com
http://orga-systems.com