28/04-11   -   Press releases

ProQure hits delivery performance target

Surpassing the 95 percent delivery performance target in 2010.

In 2011, customer satisfaction remains top priority.

During 2010, ProQure rigorously measured and followed up on actual deliveries and compared them to planned deliveries. 2010s delivery accuracy, i.e. the number of services and deliveries sent to the customer on time, resulted to 98.9 percent. ProQure also achieved a good delivery accuracy (94.6 percent) even during the peak season for matting services (first quarter) athough there have been a number of challenges such as extremely high order intake and unforeseen events, such as the harsh winter.

ProQures corporate goal is to have 95 percent of all orders to be delivered on time. Delivery precision is measured by proQures service department and communicated to customers. To closely monitor our commitment to our customers is a part of our efforts to constantly improve the quality of our services. We believe that a high level of service results to satisfied and happy customers, which in turn recommend proQure to further potential customers.

Of course, we at proQure also took the opportunity to celebrate the positive results together with colleagues and office neighbours. We are again looking forward to surpassing 2010s results, together with our customers