29/08-11   -   Press releases

DMC Software offers TotalCare IT Support for all remote IT support needs

In recent times, the need for businesses to cut costs to defend against the economic storm has given rise to a dramatic increase in the number of companies choosing to outsource aspects of their business.

The most popular department to be outsourced is the IT department, with over 28% of UK businesses now actively outsourcing to specialist IT organisations (it-outsourcing-adviser.com). 4Research suggests that 42% of these businesses witnessed an overall financial performance improvement from remote tech support, and 89% of those companies are committed to outsourcing IT as part of a long term business strategy.

Mike Ramsay, Managing Director of DMC Software, puts forward, “Outsourcing IT support is a great way of acheive cost savings while maintaining business efficiency. However, with many IT support organisations promising high service levels for their remote it support at rock bottom prices, choosing a provider should be approached with caution. It is impossible for high service levels to be achieved without incurring costs for a high quality remote support system. When selecting an IT support organisation, companies should look beyond the price tag and look at the IT Support provider’s stability, customer references and service level agreements."

TotalCare IT Support from DMC Software is a unique IT Support offering, which provides added value due to its flexibility. TotalCare has been designed to meet the individual needs and budgets of different organisations. With the ability to be tailored to cater for complete IT Support, TotalCare can provide backups and server monitoring or provide basic helpdesk assistance when problems arise.

The standard TotalCare IT Support package includes unlimited telephone helpdesk support, unlimited remote assistance, free Microsoft updates and consultancy from the highly specialised DMC Software technicians. From the core offering, bolt-ons can be added to match individual IT requirements.

For more information about DMC Software’s TotalCare IT Support, please visit: (http://bit.ly/rdYasa)